Questions & answers
FAQ — Online Visas
Find answers to the most common questions about our visa assistance service.
No. Online Visas is a private visa assistance service. We are not affiliated with, endorsed by, or part of any government. We help travelers prepare, verify, and submit visa applications according to official requirements, but the final decision always belongs to the government authority.
We help you prepare and review your application, submit documents when possible, track progress, and offer 24/7 support via chat, WhatsApp, and email.
We support most destinations that offer eVisas, ETAs, or online travel authorizations. Availability depends on your citizenship, destination, and purpose of travel.
The processing time displayed on our website is an estimate based on previous applications and government guidelines. Delays may occur due to government workload, holidays, or additional document checks — but we always keep you updated.
No one can guarantee visa approval — only the government decides. Our service ensures your application is accurate, complete, and submitted correctly, significantly reducing the risk of delays or rejections.
You can monitor your visa progress directly through your secure account dashboard, and you'll also receive email and WhatsApp notifications at every step.
Typically: a passport, photo, travel proof (flight or hotel booking), and any other supporting documents (invitations, insurance, proof of funds, etc.). Our system guides you step-by-step through what's needed for your destination.
Usually at least six months beyond your planned entry date, with one or more blank pages. However, each country's rules vary — we'll confirm for your case.
Contact us immediately via chat. If the application hasn't yet been submitted, we can correct it quickly. Once it's been sent to the authority, corrections depend on that country's regulations.
Our pricing generally includes two parts: Government fee (paid to the embassy or immigration authority) and Online Visas service fee (for application review, submission, and 24/7 support).
We accept major credit/debit cards and other secure local payment options shown at checkout. All payments are processed via PCI-DSS compliant providers.
Yes. You can download it directly from your account or request it by email (include company name and VAT if applicable).
Our Refund Policy applies. Government fees are non-refundable once paid. However, if we made an error, we will reprocess or refund accordingly.
Yes — under EU law, you have 14 days to withdraw from a digital contract. However, once you explicitly request that we start processing and we complete the service, you waive this right. If you cancel before completion, you may owe a proportional service fee for work already performed.
No, unless clearly stated. The subscription covers service benefits (priority processing, premium support, discounts), not government fees.
You can cancel anytime using the always-available cancellation link in your account. Cancellations take effect at the end of the current billing cycle, and we always send renewal reminders before the next charge.
All data is hosted securely within the European Economic Area (EEA). If transferred outside the EEA, we use approved safeguards such as the EU's Standard Contractual Clauses (SCCs) or adequacy decisions.
We only share what's necessary — for example, with government or embassy systems, payment providers, hosting and IT partners, and authorized entities operating on our behalf. We never sell or rent your data to third parties.
We retain application data for up to 3 years and payment records for 7 years (for accounting and compliance).
You can request to: access, correct, or erase your data; restrict or object to certain processing; withdraw consent (for marketing); request data portability. To exercise any rights, email privacy@online-visas.com. If you believe your rights were violated, you can contact the Cyprus Data Protection Commissioner or your local EU authority.
Yes. All documents and transactions are protected by encryption in transit (TLS) and at rest, with limited internal access and activity logs.
Our team is available 24/7 via chat, WhatsApp, and email. We respond as quickly as possible — urgent travel cases receive priority.
We provide support in English and French by default, with additional languages when available.
Yes. We follow WCAG best practices and can assist with uploading or filling forms via guided support if needed.
Yes. Companies can manage multiple travelers, central billing, and custom reporting through a single interface. Contact us for a demo.
Yes — available for business clients under a Service Level Agreement (SLA).
Our system will suggest the right visa type (single, double, or multiple entry) based on your itinerary and destination rules.
Yes, where allowed. We'll review the rejection reason and prepare a stronger resubmission with any required adjustments.
In some cases, yes. If not, we'll guide you through the process and provide all necessary documentation.
No. We provide administrative assistance, not legal representation. For legal advice, please consult a qualified immigration lawyer.
Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, Subscription & Cancellation
In Short
Independent service · not a government website
We are not a government website.We charge a service fee for administrative assistance.Processing times are estimates, not guarantees.Your data is protected under EU GDPR — never sold or misused.24/7 customer support via chat, WhatsApp, and email.